Claiming compensation following an attack by a patient or customer

In some areas of work, you are in regular contact with customers, clients and patients who could become violent and cause you home. Such risks are usually fairly predictable and if your employer was aware that you were at risk and failed to take the steps needed to protect you then they can be said to have been negligent.

If you sustain injuries in such an assault and believe that your employer was to blame, you may be able to claim compensation and a specialist work accident compensation solicitor will be able to help. You will need to prove that:

• You were owed a legal duty of care by your employer to ensure your safety at work under the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999

• Your employer negligently failed to discharge this duty. Perhaps you were not told where the panic button was or were not trained in how to calm down an aggressor or identify a potentially violent situation

• That the situation could have been predicted and provisions should have been made and enacted to protect employers

Close to 1,000 serious and 5,000 unserious injuries caused by attacks from clients, patients or customers were recorded in 2010-11. Sadly, these figures have barely improved since with black eyes and bruising the most common injuries. Tragically, these workplace assaults did lead to some deaths.

If you were attacked in the workplace then there is a good chance that colleagues could be attacked in the future. Unless employers are punished for their failure to protect employees, they will continue to play by their own rules and could put further employees at risk of assault. It is therefore crucial that you highlight their negligence by making a compensation claim. Most importantly, it is only fair that you are compensated having been injured through no fault of your own.

Have you been injured in a workplace assault? Our expert solicitors could help you claim

If you have been injured in a workplace accident and you believe that your employer’s failure to protect you was to blame, you should call our expert work accident claims solicitors for advice on making a compensation claim. We could help you to recover compensation for the pain suffering and financial loss you have experienced, so:

  • Call us on 0808 901 9069 or,
  • Send us an email via the contact form below.

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